IBS – NQF L3 – Intro to Office Admin

IBS – NQF L3 – Intro to Office Admin

IBS NQF Level 3 Introduction to Office Administration Course Course

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Without proper and effective administration, an organisation would not run professionally and smoothly. Administration is the backbone of any organisation. It simply cannot function without it.

WHAT DOES THE IBS NQF LEVEL 3 INTRO TO OFFICE ADMINISTRATION COURSE ENTAIL?


Learn all the essential basics when it comes to office administration such as the purpose of recordkeeping, types of information and records, various methods of record keeping, procedures for maintaining confidentiality, organisational procedures, archive and locate documents in accordance with organisational procedures, acknowledge and greet visitors according to organisational requirements and much more.

WHY SHOULD I STUDY THIS COURSE?


Looking to land your first job? Want skills that will make you employable in any kind of business? Want to be able to set up, run and manage and efficient office environment? Then this is the course for you!

YOU WILL LEARN TO:


  • Monitor office supply levels
  • Maintain office supplies processes and procedures
  • Monitor and control the distribution of office supplies
  • Take remedial action to rectify office supply distribution processes and procedures

Enrol for this course NOW & Advance Your Career in less than 6 months!

Course Content

Lessons Status
1

Lesson 1 - Identifying office supplies

2

Lesson 2 - How to buy office supplies

3

Lesson 3 - Maintaining office supplies processes and procedures

4

Lesson 4 - Stock/inventory control

5

Lesson 5 - Monitoring office supply processes

6

Lesson 6 - Procurement Policy

7

Lesson 7 - Why do we keep business records?

8

Lesson 8 - Confidentiality

9

Lesson 9 - Customer privacy

10

Lesson 10 - Privileged information

11

Lesson 11 - The importance of computer security

12

Lesson 12 - Why is cyber security a problem?

13

Lesson 13 - Legal framework for a sound records management programme

14

Lesson 14 - Legislation

15

Lesson 15 - Whistleblowing

16

Lesson 16 - Data classification

17

Lesson 17 - Filing the job most people love to hate

18

Lesson 18 - Centralised vs. decentralised filing

19

Lesson 19 - Archiving of documents

20

Lesson 20 - Type of filing systems

21

Lesson 21 - Micrographic systems

22

Lesson 22 - Electronic systems

23

Lesson 23 - Organising your information

24

Lesson 24 - Alpha-numerical arrangement

25

Lesson 25 - Proper indexing

26

Lesson 26 - Storage of information

27

Lesson 27 - Procedures for retrieval and disposal of documents

28

Lesson 28 - The reception area

29

Lesson 29 - The receptionist defined

30

Lesson 30 - The role of the receptionist

31

Lesson 31 - Basic office etiquette

32

Lesson 32 - Are you contributing to office woes?

33

Lesson 33 - Etiquette when faxing

34

Lesson 34 - Telephone etiquette

35

Lesson 35 - Voicemail etiquette

36

Lesson 36 - The most frequent caller complaints

37

Lesson 37 - Handling visitors

38

Lesson 38 - Keeping records of visitors

39

Lesson 39 - How to deal with unwanted visitors

40

Lesson 40 - Procedure for receiving wanted visitors

41

Lesson 41 - Emergencies

42

Lesson 42 - Three myths about customers

43

Lesson 43 - Are you sure you’re understood?

44

Lesson 44 - What to do when you make a mistake

45

Lesson 45 - Dealing with complaints

46

Lesson 46 - Benefits of resolving customer complaints

47

Lesson 47 - Why is customer satisfaction so important?

48

Lesson 48 - Five ways to add some fun to your workday

49

Lesson 49 - Ten tips for keeping fresh and cool under pressure

50

Lesson 50 - Reflecting on a day’s work

51

Lesson 51 - What is petty cash?

52

Lesson 52 - The petty cash voucher

53

Lesson 53 - Petty cash systems

54

Lesson 54 - Recording petty cash transactions

QuizzesStatus